New Car Warranty

[true?no]

I bought my 2002 Altezza Gita fresh import from a car dealer roughly this time last week and during sale the dealer had said all cars come with a 3 month warranty, before my trip to Methven i thought I'd give the cd player a quick go to make sure it could play...."personal backups " and it didn't work. Tried a number of different genuine Cd's with the same error 1 code appearing each time.

I'm just wondering if have a leg to stand in regards to getting either this 1 fixed or an aftermarket one of similar value fitted and how hard i can push him into doing it under warranty.

He has admitted himself to having never tested it before the sale, also said to me when i bumped into him in the weekend that "we'll try and sort out a free install for you" to which i told him i can install it myself..... Anyway what are your thoughts?

[Al]

If hes a GC he will sort you out. Otherwise it will be lots of drama for the sake of a $100 cd player.

[Dell'Orto]

A lot of dealers state no warranty on CD players, particularly if they're Jap import ones.
As stated, its likely gonna be a hassle for a $100. Depends if he's feeling generous or not. I got $300 off a car once cause the dealer said the headunit didnt go

[true?no]

i think from what I've herd the factory head units aren't cheap to fix around the $200 - $300 mark. And he never stated what the warranty did or didn't include which in my way of thinking leaves it pretty open to interpretation?

I txt'd Monday with no reply, i txt him again this morning to which he replied and asked if i wanted him to get a price on a new one and what features i wanted it to have etc to which i told him and i am now yet to hear back from him....

[DXROLLA]

Do you not live close to the yard or something? Why text him, just go see them and explain yourself, if you dont have time ring them and organise a time to suit. Im sure you will get all your answers than, generally my understanding of a warranty on a car is more mechanical. As stated above its really up to what mood he is in, i wouldnt think legally he would have to change it but morally he probably should so they dont get a bad name which could happen? And since its only been a week or so i beleive he should.

Just my 2cents

[KwS]

The altezza in dash changers are notoriously crap, with most actually ending up eating disks and giving some random error. If i were you i would be pleased to not have to use it (get an aftermarket unit instead).

[Simon K]

A lot of dealers state no warranty on CD players, particularly if they're Jap import ones.

Pretty sure that disclaimer used to be on the window cards?...sounds familiar.

[Dell'Orto]

Yup, was on the window card of the bB

[wde_bdy]

Just remember despite what any card says you can't contract out of the Consumer Guarantees Act and the requirements to be fit for the purpose and have a reasonable lifespan. The 3 month warranty thing is a legal minimum, don't let them dick you around.

Callum

[Dell'Orto]

I would consider 9 years to be pretty fair for a headunit though

[Bling]

Probably a grey area in that respect. If I sold you the stereo separate and it crapped out / perhaps never worked properly since purchase. Then i'm sure you'd expect a refund.

Sounds like the dealer is doing that right thing though. If you sell a car with a stereo surely it should either work or be sold as not working. So if they didn't check it to note that it's broken then I guess they should fix/replace it really.

[matt dunn]

We get heaps of cars in at work where we pull out the units and send them for repair and the car dealer pays,
as hardly any of them ever test the CD players especially the multi-cd ones before they sell the cars.

I would see them and ask them to repair or replace it,
or come to a cash understanding between the two of you.

[rollaholic]

Probably a grey area in that respect. If I sold you the stereo separate and it crapped out / perhaps never worked properly since purchase. Then i'm sure you'd expect a refund.

Sounds like the dealer is doing that right thing though. If you sell a car with a stereo surely it should either work or be sold as not working. So if they didn't check it to note that it's broken then I guess they should fix/replace it really.

pretty much this i reckon, if its listed as having a stereo then you would expect it to work eh.

[dnalunchie]

If hes a GC he will sort you out. Otherwise it will be lots of drama for the sake of a $100 cd player.

what he said

[TRD Man]

It's not really a grey area at all. Whether or not the vehicle was marketed drawing attention to a CD player you have every right to expect it to work.
In days of old where stereos were 'retro fitted' by previous owners and there was no understanding of the reliablity, or age, they were an accepted exclusion from warranty.
Today though, and particularly with factory equipment, they are accepted as a part of the package you're buying and, if present, should work.
If the dealer wishes for the player not to be covered by his warranty he should specify this on the window card and the contract and explain at the time of purchase.

[edwagon]

I have the factory stereo/CD player which came out of my 99 Altezza RS200 if it comes to that - was working fine - if its any use let me know and we can sort something out cheap cheap.

You'd reasonably expect it to work, but personally probably wouldn't bother with the hassle of trying to extract a repair out of the dealer if they were being difficult -

Al wrote:
If hes a GC he will sort you out. Otherwise it will be lots of drama for the sake of a $100 cd player.


what he said

[true?no]

Thanks for all the feed back!

I spoke to the sales manager at Toyota and he told me that it would be covered under the consumer guarantees act because it wasn't mentioned it didn't work its assumed it does. Spoke to the dealer he span his usual car dealer bullshit telling me that the Consumer act only applied to mechanical issues, after this i thought go to the MTA as they will definitely know the answer for me, to which they did,

Guarantees ACT

The CGA gives consumers six guarantees about vehicles.
1. The vehicle must be of acceptable quality.

The vehicle must be:
fit for the purposes goods of that type are normally used – eg, a 4-wheel drive is suitable for off-road travel

acceptable in finish and appearance – eg, a new vehicle should be free of scratches

free from minor defects – eg, the dashboard clock should be functional
safe

durable – ie, the vehicle is able to be used for its normal purposes for a reasonable time after purchase.

The MTA man basically said after paying $9500 for your Altezza would you expect the CD player to be functional to which i said yes, according to him that is all i need.

I know this seems like a stupid/petty issue but I'd rather $300 for a new head unit to come from his pocket rather then mine.[/b]

[Bling]

Not stupid / petty at all. You paid for a car, it should work.

[TRD Man]

...he span his usual car dealer bullshit...

It's not actually "usual car dealer bullshit" at all. Most dealers would have replaced the CD player without any hassle or mention of the CGA.

[rollaholic]

i've had a few dealings with various 2nd hand car dealers in auckland, and in light of this i occasionally get asked to recommend one.

i've never been able to.