so i ordered a head gasket from xyz company a month or so ago to be sourced from the states. all good. waited till today to call them to find out whats happening with it, as my cylinder head is ready to be picked up and i wanted to put some work in this weekend.
got told the guy that took the order was on holiday, back monday, and that he couldnt view the order details, therefore could not proceed with checking its status, let alone sending it out.
is this normal at all?? id be surprised if orders taken for a company are locked down per employee....